• 8:15 am

    Registration & Breakfast

    • 8:15 am - 8:45 am

      Registration with a light breakfast and barista made coffee available

  • 8:45 am

    Welcome & Housekeeping

    Annie Pistikakis - Who Gives A Crap
  • 8:55 am

    Welcome to Country

    • 8:55 am - 9:10 am

      Welcome to Country with Michael West

  • 9:15 am

    Unity = Virality

    Noel Aruliah - CurryTraits
    • 9:15 am - 10:00 am

      Everyone wants their brand, idea, or philosophy to go viral. They don’t often associate unity however to vitality.

      South Asian’s (generally speaking) can sometimes not get along with each other. Nations like India and Pakistan have had dis-unity for generations, and this has caused a great divide for many people. However, our generation is different, and our community has unearthed a way to bridge the gap. Subtle Curry Traits is an accidental entertainment brand I founded. What started as a pure joke today is today one of the largest Private Facebook groups on the planet with over a million members. We realised that there were many crude, toxic and inconsiderate meme groups on the internet and early on wanted to be different. In a unique niche among South Asians of different backgrounds we found the secret sauce that brought them together in unity. Humor. And so our mission was born ‘heal with humor.’

      What’s the secret sauce to create unity among your niche, audience or brand? In my keynote we explore how unity = virality and an honest reflection of my journey. I share why my story is relevant for the field of influence you’re in and the keys you can learn to truly thrive online & win with your community.

  • 10:05 am

    How the Cosy Movement is Influencing Community Management

    Pritika Sachdev - Quiip
    • 10:05 am - 10:50 am

      Pritika will be delving into the “cosy” movement, linking it back to its roots in videogames and a want for small communities. Often cosy games are defined as slow paced, chill games that allow you to choose how to live your life within the confines of the game. This videogame movement has now become a community movement, with many people choosing to engage with care and finding safe spaces online where they can be themselves. As community managers, how can we facilitate that in a safe way that protects ourselves and our community?

10:50 am - 11:20 am

Morning Tea

  • 11:25 am

    Can We Transform the NDIS Journey with Community?

    Lisa Wong - Kinora
    • 11:25 am - 12:10 pm

      Kinora’s mission to foster a collaborative and synergistic online community that bridges the gap between two specific groups with very different motivations and experiences.

      The National Disability Insurance Scheme (NDIS) has been a blessing and a curse for those who are part of it. It provides much needed funding to help people with disabilities live independently and to connect with others. However, it can also be difficult to understand, with inconsistent legislation interpretations and a workforce that can exhibit unconscious biases, ablism and lack of empathy.

      Kinora is an online community that brings people together to troubleshoot and navigate the NDIS – to ensure the scheme fulfils its purpose.

      The problem is, some of the best NDIS ideas and solutions come from service providers. Within the sector, people with disabilities live with great scepticism towards service providers, heightened by the fact that it is now seen as a government-funded growth market.

      Kinora’s greatest task is to heal that relationship, redefine the rules of engagement and bring about a constructive way to interact and journey together to bring about the best possible NDIS outcomes for everyone.

  • 12:15 pm

    Safety by Design

    Melyssa Troy and Joelle Moukhaiber - eSafety
    • 12:15 pm - 1:00 pm

      The online world allows people to build amazing communities, where users can find new ways to express themselves and create lifelong bonds, but it is also important to understand what can go wrong if communities are not protected. Bad actors are always lurking, able to damage or destroy communities if left unchecked, through the harms they purvey and the content they distribute. This session will delve into the ways communities can be fostered and protected through user empowerment, one of the core principles of Safety by Design.

      Safety by Design is an initiative by Australia’s independent regulator for online safety, the eSafety Commissioner, that puts user safety and rights at the centre of the design and development of online products and services. eSafety has worked with industry to develop tools to help protect users . We welcome the opportunity to raise awareness of some of these issues as well as possible solutions to help community managers with a Safety by Design mindset.

  • 1:05 pm

    How Community Builders can Leverage AI/ChatGPT

    Paz Pisarski - The Community Collective
    • 1:05 pm - 1:30 pm

      Paz Pisarski headshot

1:30 pm - 2:30 pm


  • 2:30 pm

    Welcome back from lunch

    Annie Pistikakis - Who Gives A Crap
  • 2:40 pm

    Community and Connection in the age of automation

    Jordan Guiao - Centre for Responsible Technology
    • 2:40 pm - 3:25 pm

      Being digital, it’s interesting trying to build connections with other people when we’re surrounded by automation. AI is turbocharging this as well. How do we stay connected, and build authentic relationships when we’re surrounded by chatbots, AI, auto-responders, and humans are deliberately made harder to get to (customer service queue, anyone?)

      What is the good, the bad and the ugly when it comes to automating online communities, and is an automated experience inevitable, or can we build online spaces where it’s good to be a human being?

  • 3:30 pm

    Building a thriving global community: working cross-culturally and thinking globally

    Jessica Erhart - Asana
  • 4:05 pm

    Learnings from creating a private B2B community of practice for the Australian child sexual exploitation (CSE) response ecosystem

    Francesca Funayama - International Centre for Missing and Exploited Children Australia
  • 4:50 pm

    Closing Remarks
    Speaker and Sponsor thanks and Swarm & ACM survey

    Annie Pistikakis - Who Gives A Crap

5:20 pm - 6:40 pm

Canapes & Drinks

  • Making a secure open-source community: A how-to guide

    Chinwendu Nwazojie - Open Source Community Africa
    • -

      Tools for Open Source Managers:
      Discover essential tools to streamline your open source management tasks and optimize team collaboration. From version control systems and issue trackers to code review tools and project management platforms, find the right solutions to enhance your open source workflow.

      Strategies for Successful Open Source Communities:
      Build and sustain successful open source communities with proven strategies and best practices. Learn how to foster a culture of collaboration, attract and retain contributors, engage users, and drive innovation. From communication strategies to governance models, explore the key components of thriving open source communities.

      Understanding Open Source Community Personas:
      Get insights into the diverse personas that make up your open source community and learn how to better engage with them. From developers and contributors to users and stakeholders, understand the unique motivations and needs of each group. Use this knowledge to tailor your community outreach and create meaningful connections

  • How To Transform Stakeholder Skeptics Into Community Champions with Data, Storytelling and Shared Value.

    Chris Catania - Esri
    • -

      I’ve found it to be successful when engaging leaders who are skeptical and curious about community impacting the business. It’s a combination that’s been effective for engaging skeptics and nurturing stakeholder relationships over a long period of time. In general, I believe in the fundamental power of community, but I don’t always like to lead with the power of community. I like to take a different “shared value” approach and always make sure the community goals are driving the business’s goals.

      I’m a journalist and writer by trade, I know the power of storytelling. It’s critical to tell the right story and the right time to the right audience. And strategic, shared-value storytelling is what gets and keeps leaders engaged.

      In my community building work I love using quantitative and qualitative data in my storytelling to communicate the business impact and shared value of community to leadership. Real business transformation happens when you get in the mind of business leaders in CX, product, support and sales, and discover what is important to them and then help them use community to solve their most important problems.

      Since I take a very data-driven approach I leverage the power of geospatial thinking community strategy. I believe there’s a lot of potential to make a community strategy more effective and make community more valuable to a company when you look at the community experience and data through a geospatial and location intelligence lens.

      These are some of the topics I’ll cover in my session. Lastly, my talk is a sneak peak at my forthcoming book “The Community-First Company: The Path To Building a Community-led Company and Customer Experience.” It’s due out later this year and you can get more info and free checklist giveaway on the website.

  • Hiring and Building a High-Performing Community Team

    Hugh Lashbrooke - Constantia
    • -

      As a community grows, building a team to manage it becomes essential. In this talk I will look at different types of community team structures, the specialties that community roles can cover, and the general roles you should be looking to fill for your team.

      After that I will go into specific use cases provided by Swarmees and help we can workshop these real-world team structures as a group. I will draw form my experience of recruiting and mentoring multiple community teams in different contexts.

  • Global Community Collaboration
    A means of achieving significant impact in multicultural communities

    Margareth Egbuchulam - Fleri
    • -

      There will be plenty of thinking, reflecting and chatting during Swarm. So we want to ensure our core content and experiences are actions orientated. How can it be practical and grounded? What examples or case studies can you share? Can you workshop and solve problems directly as part of the experience?

      Designing community projects to create a lasting impact in the lives of community members is an avenue for building safer communities. Many communities build in silos and can only impact only a fraction of their intended numbers. But what happens when various communities come together with a common goal and decide to collaborate with the intention of creating an impact in the lives of their community members?

      Through this workshop, I’ll be sharing the steps and processes I was able to carry out to remotely design, lead and launch a community outreach with 2 partners during International Women’s Day to improve the lives of 1000 women in Nigeria by purchasing HPV self-testing kids for them.

      After this workshop, participants will have learnt:

      • How to work with multiple teams from various backgrounds
      • How to design programs for diverse communities to create a lasting impact on the lives of their members
      • The lessons I learned while organizing this campaign
      • The mistakes I made and what I learnt from them

  • Swarm Legal Update 2023: Welcome to Skynet

    Paul Gordon - Wallmans Lawyers
    • -

      A master-class in the law as it pertains to community management touching on subjects like AI, defamation, censorship and misinformation, together with the lamest set of dad jokes in the Southern Hemisphere.

  • Re-engaging a support community

    Selva Ganapathy - MYOB
    • -

      When I joined MYOB, the objective of my role was to re-engage the community that was otherwise silent and wasn’t using the community forum as a space to seek support.

      The communications that were happening in the space were reactive. We planned to transition the community from being reactive to being proactive.

      I will present the case study of how we are re-engaging with a community that is in existence for over 10 years but is not active. I will present some real-time ideas that are being tested. I will share about the process to re-engage with the community and what I want to achieve. I will also talk about the strategies we adopted and what we achieved in the last year.

  • Make your virtual events more engaging and interactive!

    Victoria Cumberbatch - adventuresOFcommunity
    • -

      Through this session, you will gain the knowledge and tools to optimize your audience’s engagement and create a unique learning experience. With over seven years of my experience facilitating virtual & in person sessions, you’ll receive valuable insights + be able to increase engagement for your events.

      Do you facilitate or present sessions to a virtual audience? Do you typically find that your audience has their video off, isn’t engaging the chat, and thus you have no idea if they’re even in the room? Get ready to lessen those chances and increase the engagement at your sessions, events, and workshops. It doesn’t have to be as complicated as it may seem and a few simple tweaks can be game changing. New tools and integrations are popping up daily and it’s vital that we harness these!

      Takeaways include:

      • Discover a 4 step formula to better engage your audience
      • Learn how to use design thinking when framing or auditing your sessions
      • Discern how your zone of genius can improve your presentation & engagement skillset
      • Receive a free original resource for implementing rituals in your sessions

Swarm is looking for sponsors for our 2024 event

If you're interested in learning more, please reach out by completing the following enquiry form: