Schedule SWARM 2023

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I’ve found it to be successful when engaging leaders who are skeptical and curious about community impacting the business. It’s a combination that’s been effective for engaging skeptics and nurturing stakeholder relationships over a long period of time. In general, I believe in the fundamental power of community, but I don’t always like to lead with the power of community. I like to take a different “shared value” approach and always make sure the community goals are driving the business’s goals.

I’m a journalist and writer by trade, I know the power of storytelling. It’s critical to tell the right story and the right time to the right audience. And strategic, shared-value storytelling is what gets and keeps leaders engaged.

In my community building work I love using quantitative and qualitative data in my storytelling to communicate the business impact and shared value of community to leadership. Real business transformation happens when you get in the mind of business leaders in CX, product, support and sales, and discover what is important to them and then help them use community to solve their most important problems.

Since I take a very data-driven approach I leverage the power of geospatial thinking community strategy. I believe there’s a lot of potential to make a community strategy more effective and make community more valuable to a company when you look at the community experience and data through a geospatial and location intelligence lens.

These are some of the topics I’ll cover in my session. Lastly, my talk is a sneak peak at my forthcoming book “The Community-First Company: The Path To Building a Community-led Company and Customer Experience.” It’s due out later this year and you can get more info and free checklist giveaway on the website.

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As a community grows, building a team to manage it becomes essential. In this talk I will look at different types of community team structures, the specialties that community roles can cover, and the general roles you should be looking to fill for your team.

After that I will go into specific use cases provided by Swarmees and help we can workshop these real-world team structures as a group. I will draw form my experience of recruiting and mentoring multiple community teams in different contexts.

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There will be plenty of thinking, reflecting and chatting during Swarm. So we want to ensure our core content and experiences are actions orientated. How can it be practical and grounded? What examples or case studies can you share? Can you workshop and solve problems directly as part of the experience?

Designing community projects to create a lasting impact in the lives of community members is an avenue for building safer communities. Many communities build in silos and can only impact only a fraction of their intended numbers. But what happens when various communities come together with a common goal and decide to collaborate with the intention of creating an impact in the lives of their community members?

Through this workshop, I’ll be sharing the steps and processes I was able to carry out to remotely design, lead and launch a community outreach with 2 partners during International Women’s Day to improve the lives of 1000 women in Nigeria by purchasing HPV self-testing kids for them.

After this workshop, participants will have learnt:

• How to work with multiple teams from various backgrounds
• How to design programs for diverse communities to create a lasting impact on the lives of their members
• The lessons I learned while organizing this campaign
• The mistakes I made and what I learnt from them

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A master-class in the law as it pertains to community management touching on subjects like AI, defamation, censorship and misinformation, together with the lamest set of dad jokes in the Southern Hemisphere.

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When I joined MYOB, the objective of my role was to re-engage the community that was otherwise silent and wasn’t using the community forum as a space to seek support.

The communications that were happening in the space were reactive. We planned to transition the community from being reactive to being proactive.

I will present the case study of how we are re-engaging with a community that is in existence for over 10 years but is not active. I will present some real-time ideas that are being tested. I will share about the process to re-engage with the community and what I want to achieve. I will also talk about the strategies we adopted and what we achieved in the last year.

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Through this session, you will gain the knowledge and tools to optimize your audience’s engagement and create a unique learning experience. With over seven years of my experience facilitating virtual & in person sessions, you’ll receive valuable insights + be able to increase engagement for your events.

Do you facilitate or present sessions to a virtual audience? Do you typically find that your audience has their video off, isn’t engaging the chat, and thus you have no idea if they’re even in the room? Get ready to lessen those chances and increase the engagement at your sessions, events, and workshops. It doesn’t have to be as complicated as it may seem and a few simple tweaks can be game changing. New tools and integrations are popping up daily and it’s vital that we harness these!

Takeaways include:

• Discover a 4 step formula to better engage your audience
• Learn how to use design thinking when framing or auditing your sessions
• Discern how your zone of genius can improve your presentation & engagement skillset
• Receive a free original resource for implementing rituals in your sessions